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Terms & Conditions

ALL sales are final and cannot be cancelled. Unfortunately, due to the special nature of our merchandise, we are unable to accommodate refunds or exchanges under any circumstances. Once an order is placed, our vendors are also unable to cancel, make changes, or modify any order. Before placing your order, please be sure of the style, color, size, and any other specifications before you submit your order. The submission of any order fully acknowledges your agreements to these Terms & Conditions.


We highly recommend placing all orders as far in advance of your wedding or event as possible. You and/or your bridal party will want to permit sufficient time for the production, shipping, and any alterations that may be necessary.

Our vendors reserve the right to change their delivery time frames at any point in time without any advanced notice. Once again, all sales are final.

Currency is calculated in AUS dollars only.

Estimated Delivery

The estimated delivery given in the order confirmation indicates the time frame the vendor will ship the order to our specific location. The time frame is an estimate only provided by the vendor. Due to specific cutting dates of their styles, vendors do not guarantee their delivery dates. Delivery dates are tentative and subject to change. On occasion, there may be a slight delay in production, which affects the order’s delivery to Caroline Couture. Please be assured we take every measure to ensure orders are delivered in the timeliest manner.

Selecting a Size

Our vendors create and provide their own sizing charts, which reflects the specific measurements they use to cut and determine their sizes. It is imperative to follow the vendor’s size chart for the product to choose the size to order. Please note measurements are taken to determine the closest size to be ordered and the garment will not be custom-made to exact measurements. Almost all apparel will need some type of alteration.

The vendor is unable to accommodate any changes to the size once the order has been placed.

The customer is responsible for the size ordered and whether or not to order extra or custom length. Caroline Couture cannot assume any responsibility for the size selected by the customer. In addition, our Customer Service representatives are unable to assist with measurements and cannot suggest a size.

Dress Colors

Colors that are displayed on any website may vary from the actual fabric colors. We highly recommend contacting a local authorized retailer to physically view a fabric swatch of the manufacturer you are interested in ordering. Dress colors cannot be compared across different manufacturers. Please indicate the color you wish to order exactly as it is posted on our site. Many dresses are available in two-tone combinations and with trims. The customer is responsible for the color ordered. Once an order is placed, manufacturers will not make any changes or modifications to your order.

Dye Lot Variations

Vendors cannot standardize dye lots, so colors may vary from physical and online swatches. Colors can also vary between bolts of fabric. Most variations are slight and a shade off. However, we strongly suggest placing a bridesmaid order at one time using our Bridesmaids Registry with all of the dresses on the same order to avoid dye lot variation. Any bridesmaid orders placed separately or added-on to an order may be cut from a different bolt of fabric and vary in color. Additionally, dresses from the same vendor but different styles or dresses from different vendors will vary in dye lot. Fabric orders are always cut from a different bolt of material than dress orders. Please be aware that dye lot variation between the fabric and dress order may occur and that we cannot guarantee a color match.

No-Cancellation Policy

All sales are final and cannot be cancelled. We cannot accommodate exchanges or refunds.

Additional Charges

Additional charges may apply for certain order specifications including, but not limited to rush charges, plus sizes, extra length, and Hollow to Hem measurements. Availability and charges for these specifications will vary between vendors and will display with each product.

Rush Order

Some vendors may offer a Rush service for orders that are placed in a time frame that falls short for their standard delivery schedule. Delivery for a rush order will depend on the vendor and will be upon approval. Rush orders only effect the production of the order but does not change or upgrade the shipping from the vendor to Caroline Couture, or the shipping from Caroline Couture to the customer. Availability and fees for a rush order vary between all vendors.

Vendor Collections

Caroline Couture is not responsible for the maintenance of our vendor’s collections. The vendor determines the availability of their styles. Vendors can discontinue a style at any time and without advance notice. Vendors reserve the right to modify or discontinue styles, colors, options, and pri