Terms & Conditions
ALL sales are final and cannot be cancelled. Unfortunately, due to the special nature of our merchandise, we are unable to accommodate refunds or exchanges under any circumstances. Once an order is placed, our vendors are also unable to cancel, make changes, or modify any order. Before placing your order, please be sure of the style, color, size, and any other specifications before you submit your order. The submission of any order fully acknowledges your agreements to these Terms & Conditions.
  • Ordering
    We highly recommend placing all orders as far in advance of your wedding or event as possible. You and/or your bridal party will want to permit sufficient time for the production, shipping, and any alterations that may be necessary.
    Our vendors reserve the right to change their delivery time frames at any point in time without any advanced notice. Once again, all sales are final.
    Currency is calculated in AUS dollars only.
  • Estimated Delivery
    The estimated delivery given in the order confirmation indicates the time frame the vendor will ship the order to our specific location. The time frame is an estimate only provided by the vendor. Due to specific cutting dates of their styles, vendors do not guarantee their delivery dates. Delivery dates are tentative and subject to change. On occasion, there may be a slight delay in production, which affects the order’s delivery to Caroline Couture. Please be assured we take every measure to ensure orders are delivered in the timeliest manner.
  • Selecting a Size
    Our vendors create and provide their own sizing charts, which reflects the specific measurements they use to cut and determine their sizes. It is imperative to follow the vendor’s size chart for the product to choose the size to order. Please note measurements are taken to determine the closest size to be ordered and the garment will not be custom-made to exact measurements. Almost all apparel will need some type of alteration.

    The vendor is unable to accommodate any changes to the size once the order has been placed.

    The customer is responsible for the size ordered and whether or not to order extra or custom length. Caroline Couture cannot assume any responsibility for the size selected by the customer. In addition, our Customer Service representatives are unable to assist with measurements and cannot suggest a size.
  • Dress Colors
    Colors that are displayed on any website may vary from the actual fabric colors. We highly recommend contacting a local authorized retailer to physically view a fabric swatch of the manufacturer you are interested in ordering. Dress colors cannot be compared across different manufacturers. Please indicate the color you wish to order exactly as it is posted on our site. Many dresses are available in two-tone combinations and with trims. The customer is responsible for the color ordered. Once an order is placed, manufacturers will not make any changes or modifications to your order.
  • Dye Lot Variations
    Vendors cannot standardize dye lots, so colors may vary from physical and online swatches. Colors can also vary between bolts of fabric. Most variations are slight and a shade off. However, we strongly suggest placing a bridesmaid order at one time using our Bridesmaids Registry with all of the dresses on the same order to avoid dye lot variation. Any bridesmaid orders placed separately or added-on to an order may be cut from a different bolt of fabric and vary in color. Additionally, dresses from the same vendor but different styles or dresses from different vendors will vary in dye lot. Fabric orders are always cut from a different bolt of material than dress orders. Please be aware that dye lot variation between the fabric and dress order may occur and that we cannot guarantee a color match.
  • No-Cancellation Policy
    All sales are final and cannot be cancelled. We cannot accommodate exchanges or refunds.
  • Additional Charges
    Additional charges may apply for certain order specifications including, but not limited to rush charges, plus sizes, extra length, and Hollow to Hem measurements. Availability and charges for these specifications will vary between vendors and will display with each product.
  • Rush Order
    Some vendors may offer a Rush service for orders that are placed in a time frame that falls short for their standard delivery schedule. Delivery for a rush order will depend on the vendor and will be upon approval. Rush orders only effect the production of the order but does not change or upgrade the shipping from the vendor to Caroline Couture, or the shipping from Caroline Couture to the customer. Availability and fees for a rush order vary between all vendors.
  • Vendor Collections
    Caroline Couture is not responsible for the maintenance of our vendor’s collections. The vendor determines the availability of their styles. Vendors can discontinue a style at any time and without advance notice. Vendors reserve the right to modify or discontinue styles, colors, options, and prices at any time. We update our website upon the vendor’s notification.
  • Arrival Of Order
    Upon receipt of your order at our location, our staff thoroughly inspects all packages and items. Please allow for 7 - 10 business days for domestic delivery and 7 - 14 business days for international delivery. These delivery time frames are estimates only and actual delivery may vary. Please be aware we will automatically charge a customer’s account $100.00 if their order is refused upon delivery to their shipping address.
  • Errors and Omissions Policy
    We reserve the right to change prices, terms, specifications and warranties without notice. We endeavor to accurately describe every product offered for sale; however, mistakes can sometimes be made. Any typographical, photographic, or specification error in product description, pricing or offers is subject to correction and verification.
  • General
    Caroline Couture reserves the right to add, modify, or omit any information. Please remember all orders are final and cannot be cancelled. Under no circumstances can Caroline Couture accommodate any exchanges or refunds. The customer is responsible for the size, color, and any other specifications of their order.
  • Legality Grant
    You are granted a non-exclusive, non-transferable, revocable, limited license to access and use this Website on any single computer for personal, non-commercial use. Caroline Couture may terminate this license without notice at any time and for any reason.
  • Limitations
    You agree that you will not: (a) use this Website for any commercial or political purpose (including, without limitation, for purposes of advertising, soliciting funds, collecting product prices, or selling products); (b) monitor, gather, or copy content on this Website by using any robot, “bot”, spider, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility, or manual process of any kind; (c) frame or utilize framing techniques to enclose any Trademark or other proprietary information (including, without limitation, any images, text, or page layout); (d) use any meta tags or any other “hidden text” utilizing any Trademarks; (e) engage in any activities through or in connection with this Website that seek to attempt to harm minors or are unlawful, offensive, obscene, threatening, harassing, or abusive, or that violate any right of any third party; or (f) engage in any activity that interferes with a user’s access to this Website or the proper operation of this Website. You also agree that, in using this Website, you will not impersonate any person or entity.
  • Intellectual Property Rights
    Nothing herein shall be construed to confer any license or right, by implication, estoppel or otherwise, under copyright or other intellectual property rights. You acknowledge that this Website is protected by copyrights, trademarks, service marks, patents and other proprietary rights and laws.
  • No Unlawful or Prohibited Use
    As a condition of your use of this Website, you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner that could damage, disable, overburden, or impair any Caroline Couture server, or the network(s) connected to any Caroline Couture server, or interfere with any other party’s use and enjoyment of the Website. You may not attempt to gain unauthorized access to the Website, other accounts, computer systems or networks connected to any Caroline Couture server, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website.
  • Linked Third Party Sites
    Links to other websites operated by third parties, including Caroline Couture’s suppliers and vendors, do not constitute sponsorship, endorsement, or approval by Caroline Couture of the content, policies, or practices of such linked sites. Linked websites are not operated, controlled, or maintained by Caroline Couture, and Caroline Couture is not responsible for the availability, content, security, policies, or practices of linked websites, including without limitation privacy policies and practices. Links to other websites are provided for your convenience only, and you access them at your own risk.
  • Operation of Website
    Caroline Couture shall also have the right without notice and at any time, for any reason, to discontinue operation of the Website or any portion thereof, or any products or services offered through the Website, or to terminate your right to access or use the Website or any portion thereof or your account, including for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user or Caroline Couture or its suppliers.
  • Revisions to this Website and this User Agreement
    Caroline Couture may, in its sole discretion, make changes to any aspect of this Website, including, without limitation, any content, any activities available on this Website, and any products or services offered through this Website. Caroline Couture may also, in its sole discretion, revise this User Agreement by updating or revising this document, with the revised terms taking effect as of the date of its posting. Continued use of this Website following the effective date of any such changes constitutes your acceptance of those changes.
  • Copyright Notice
    All of the content you see and hear on this Website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Caroline Couture, one of its affiliates or by third parties who have licensed their materials to Caroline Couture. The entire content of this website is copyrighted as a collective work under Australia copyright laws, and Caroline Couture owns a copyright in the selection, coordination, arrangement and enhancement of the content.

    You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from Caroline Couture.

    No right, title or interest in any downloaded materials is transferred to you as a result of any downloading Caroline Couture reserves complete title and full intellectual property rights in any content you download from this website.
  • Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss
    The information on this Website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. The risk of loss and title to items purchased from Caroline Couture pass to the purchaser upon our delivery to the carrier.